Refund Policy
Punchy Pinto Boutique – Return & Refund Policy
Last Updated: October 5, 2025
At Punchy Pinto Boutique, every piece is handmade with care and attention to detail. Because of the custom and made-to-order nature of our products, please review our return and refund policy carefully before purchasing.
Custom & Handmade Items
All items are custom made to order.
For this reason, we do not accept returns, exchanges, or cancellations once your order has been placed.
Please double-check all personalization details, sizes, and colors before confirming your order.
Order Issues or Defects
If your order arrives damaged, defective, or incorrect due to our error, please contact us within 3 days of delivery with:
-
Your order number
-
A clear photo of the issue
-
A short description of what happened
We will review your case and, if approved, provide a replacement or partial refund as appropriate.
Lost or Delayed Packages
Punchy Pinto Boutique is not responsible for items lost, stolen, or delayed in transit once they are accepted by the carrier.
If a package goes missing, please contact the shipping carrier directly using your tracking number.
Cancellations
Because we begin production quickly after orders are placed, cancellations are only accepted within 12 hours of purchase. After that, your order may already be in progress.
Returns on Non-Custom Items (If Applicable)
If we ever offer pre-made, ready-to-ship products, returns may be accepted within 7 days of delivery for store credit only.
Items must be unworn, unused, and in original packaging.
Buyer is responsible for return shipping costs.
Refund Method
Approved refunds are processed back to your original payment method within 3–7 business days, depending on your bank or card issuer.
Contact
If you have any questions or concerns about your order, please reach out to us:
Instagram: @the_punchy_pinto